{"id":6,"date":"2024-10-02T21:31:18","date_gmt":"2024-10-02T21:31:18","guid":{"rendered":"https:\/\/datatechperu.com\/libro_de_reclamaciones\/?page_id=6"},"modified":"2024-10-05T15:34:09","modified_gmt":"2024-10-05T15:34:09","slug":"libro","status":"publish","type":"page","link":"https:\/\/datatechperu.com\/libro_de_reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f29-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"29\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/libro_de_reclamaciones\/wp-json\/wp\/v2\/pages\/6#wpcf7-f29-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"29\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f29-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Tu nombre<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tu-nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"tu-nombre\" \/><\/span> <\/label>\n<\/p>\n<p><label> Apellido paterno<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Apellido-paterno\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Apellido-paterno\" \/><\/span> <\/label>\n<\/p>\n<p><label> Apellido Materno<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Apellido-materno\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Apellido-materno\" \/><\/span> <\/label>\n<\/p>\n<p>DNI O PASAPORTE<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"dni-o-pasaporte\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"dni-o-pasaporte\" value=\"DNI\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">DNI<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"dni-o-pasaporte\" value=\"PASAPORTE\" \/><span class=\"wpcf7-list-item-label\">PASAPORTE<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><label> N\u00b0<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"N\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"N\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telefono\/Celular<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono-o-pasaporte\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefono-o-pasaporte\" \/><\/span> <\/label>\n<\/p>\n<p><label> Departamento<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"departamento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"departamento\" \/><\/span> <\/label><br \/>\n<label> Direcci\u00f3n<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span> <\/label><br \/>\n<label> Correo<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"correo\" \/><\/span> <\/label>\n<\/p>\n<p>Quiero recibir respueta mediante<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Quierorecibirrespuetamediante\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"Quierorecibirrespuetamediante[]\" value=\"Correo Electr\u00f3nico\" \/><span class=\"wpcf7-list-item-label\">Correo Electr\u00f3nico<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"Quierorecibirrespuetamediante[]\" value=\"Direcci\u00f3n Domiciliaria\" \/><span class=\"wpcf7-list-item-label\">Direcci\u00f3n Domiciliaria<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p>Informaci\u00f3n del bien contratado<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Informacindelbiencontratado\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"Informacindelbiencontratado[]\" value=\"Producto\" \/><span class=\"wpcf7-list-item-label\">Producto<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"Informacindelbiencontratado[]\" value=\"Servicio\" \/><span class=\"wpcf7-list-item-label\">Servicio<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><label> Monto del Reclamo<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"monto-del-reclamo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"monto-del-reclamo\" \/><\/span> <\/label>\n<\/p>\n<p><label>Descripci\u00f3n de producto o servicio adquirido<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion-producto-1\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"descripcion-producto-1\"><\/textarea><\/span><br \/>\n<\/label>\n<\/p>\n<p>Tipo de reclamo<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"TipodeReclamooqueja\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"TipodeReclamooqueja\" value=\"Reclamo\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"TipodeReclamooqueja\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><label>motivo del reclamo<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"motivo-de-reclamo\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"motivo-de-reclamo\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label>Numero de pedido<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numero-de-pedido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero-de-pedido\" \/><\/span> <\/label>\n<\/p>\n<p><label>Fecha de reclamo<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fecha-de-reclamo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"fecha-de-reclamo\" \/><\/span> <\/label>\n<\/p>\n<p>(1) reclamaci\u00f3n: Desacuerdo relacionado con productos y \/ o servicios.<br \/>\n(2) Queja: Desacuerdo no relacionado con productos y \/ o servicios o malestar o insatisfacci\u00f3n con la atenci\u00f3n al p\u00fablico.<br \/>\n*La formulaci\u00f3n del reclamo no excluye el recurso a otros medios de resoluci\u00f3n de controversias ni es requisito previo para presentar una denuncia ante indecopi.<br \/>\n* El proveedor debera dar respuesta al reclamo en un plazo no mayor a treina(30) d\u00edas calendario, pudiendo extender el plazo hasta treinta d\u00edas.<br \/>\n* Con la firma de este documento el cliente autoriza a ser contactado despu\u00e9s de la tramitaci\u00f3n de la reclamaci\u00f3n pra evaluar la calidad y satisfacci\u00f3n del proceso de atenci\u00f3n de reclamaciones\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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